Returns & Exchanges

Due to the perishable nature of our food products, OEM accepts returns only for items that arrive damaged, defective, or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for a refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Examine your package immediately upon arrival to ensure all perishable items are in good condition and match your order details.

• 2.
  Document Issues

  If you find any discrepancies or damage, take clear photographs of the product and the shipping label to assist with our quality control review.

• 3.
  Contact Support

  Email our customer service team with your order number and the attached photos to request a return authorization or immediate replacement.

• 4.
  Resolution Process

  Once approved, we will issue a full refund to your original payment method or expedite a fresh shipment at no additional cost to you.